Frequently Asked Questions
Everything you need to know about your Valfré order.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. During collection launches or holiday seasons, please allow up to 5 business days for processing.
What is your return policy?
We accept returns on unworn and unwashed items with original tags within 30 days of delivery. Please note that sale items and intimate apparel are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.